Wistleblower System

Our Whistleblower System

Compliance with statutory regulations and internal rules, as well as the principles laid down in our Code of Conduct and the Code of Conduct for Business Partners is a top priority at Intenta Automotive GmbH. The success of our company depends upon Integrity and Compliance. To help us meet these standards, it is important to learn of potential employee or supplier misconduct and to put a stop to it. Therefore, we entrust the Central Investigation Office to operate an independent, impartial and confidential Whistleblower System on our behalf.

A key pillar of this Whistleblower System is the principle of procedural fairness. The system also seeks to guarantee the greatest possible protection for whistleblowers, persons implicated and employees contributing to the investigation of reported misconduct.

This also includes offering opportunities for anonymous reporting and communication. The anonymity of any whistleblower is guaranteed, as long as there is no evidence of abuse or misuse of the Whistleblower System. Retaliation against whistleblowers as well as individuals who participate in any investigations at Intenta Automotive GmbH will not be tolerated. Persons implicated are presumed innocent until the allegation is proven. Investigations will be conducted with the utmost confidentiality. The information will be processed in a fair, fast and secure process.


How do we process your report?

Every report of potential misconduct by a Volkswagen Group employee will be thoroughly and systematically investigated by the qualified and experienced personnel in the Investigation Office. As a first step, you will receive a confirmation receipt of your report. The Investigation Office will then assess your report, including gathering facts related to the incident (particularly from the whistleblower). An investigation will be started by a dedicated investigation team only if this initial evaluation shows grounds for suspicion of a violation. Afterwards, the results of the investigation will be assessed by the Investigation Office and appropriate measures will be recommended. Information regarding the status and the outcome of the procedure will be given to you without undue delay (note – processing time will vary).

Potential violations of the Code of Conduct for Business Partners by direct as well as indirect suppliers can also be reported to the Investigation Office, as well as any other items requiring immediate action. This includes serious risks, violations of human rights or environmental issues. The Investigation Office will inform the responsible departments, who will process the issue accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks.

Do you have a concern or feedback regarding an Intenta Automotive GmbH product or service?

If you have any questions or complaints regarding Intenta Automotive GmbH services, please contact: Write email

We ask for your understanding that the whistleblower system regrettably cannot accept, process and in particular forward customer concerns.


Report to our Whistleblower System

The Whistleblower System offers various channels to report potential employee misconduct or potential violations of the Code of Conduct for Business Partners by suppliers in our Supply Chain, that allow a swift review and reaction by our company if necessary.
However this does not affect the statutory right to contact designated authorities as described below.

24/7 Hotline
You can make a report using the international toll-free number: +800 444 46300*.

If your local telephone provider does not support the toll-free service, you can call the following chargeable number:
+49 5361 946300.

*Depending on the country you are calling from it is possible that the international toll-free hotline is not available since some telephone network providers do not support the service. If so, please use the offered chargeable number or your country specific number.


Country Toll Free Number Local Number
Germany 0800 444 46300 05361-946300
Brazil 0800-5912743 021-23911381
Mexico 001-800-4610242 0155-71000355
Slovak Republic 0800-002576 02-33325602
USA 833-6571574 908-2198092
South Afrika 0800-994983 021-1003533
Malaysia 1-800-819523 0154-600099
Argentinien 0800-6662992 011-52528632


Online Reporting Channel You also have the option of using a web-based communication platform: BKMS to contact the Investigation Office in many languages. This system is confidential and technically secured. Whistleblowers can decide for themselves whether they wish to give their names.

Even if your preferred language is not offered in the reporting channel, you can use any language to submit your report. You can also contact the Investigation Office in any language via e-mail or mail.

Volkswagen Group has appointed external lawyers to act as Ombudspersons. They advise on the Whistleblower System or ensure that reports from whistleblowers are forwarded anonymously to the Investigation Office if desired.

If you want to get in contact with the Ombudsperson you can find their contact details here: https://ombudsleute-der-volkswagen-ag.de/

You can reach the Central Investigation Office of Intenta Automotive GmbH by E-Mail: Write email

Postal address & in person
You can reach the Central Investigation Office of Intenta Automotive GmbH by mail at the following postal address:

Postal adress:
Central Investigation Office
Postfach 1717
Berliner Ring 2
38436 Wolfsburg

In person:
Please make an appointment in advance by writing an E-Mail: Write email.

Further questions/need a local contact?
Questions or suggestions for improvement concerning the Whistleblower System can also be addressed to the Investigation Office.

If you have been interviewed in terms of an investigation, you have the possibility to give feedback to the Ombudsperson as independent body.

Furthermore, our local Chief Compliance Officer can also be addressed in all matters of the Whistleblower System via E-Mail: Write email

More information
Find more information on the procedural principles of our Whistleblower System here.

External Reporting Channel of Germany
The German government has defined a designated authority, that also accepts reports on misconduct as external reporting channel. The external reporting channel is the Federal Office of Justice (Bundesamt für Justiz) (BfJ - Hinweisgeberstelle (bundesjustizamt.de)).